support

Cloud Infrastructure Support

If there’s something strange in your Cloud and it doesn’t look good… who are you going to call?

Frontier Support Service (FSS) is your tried and tested management and full support service for all things Cloud.  It compliments any of our other Cloud offerings or your bespoke Cloud environment that’s hosted on your premise.

We give you access to a team of dedicated and experienced professionals who subscribe to the company ethos of ‘going the extra mile.’ Each member of our team has extensive experience in deploying solutions to a wide variety of environments. Additionally, each team member is a leader in their field of expertise and well versed in the development of corporate IT strategy.

We offer a friendly face, a helping hand and expert advice to all your Cloud issues.

Require full-on support with dedicated account management? This one’s for you     FSS Gold    

Require basic support? This one’s for you     FSS Silver   

Require a bespoke support service?   Enquire Now  

Core Benefits

FSS is ideal for organisations that want to

  • save costs associated with infrastructure downtimes
  • save on cost using the pay-per-use model
  • stretch their IT resources without hiring and training new staff
  • access highly-skilled, highly-trained and highly-specialised IT professionals
  • focus on their core business objectives, not on running it
  • be compliant with the ITIL framework

cloud infrastructure support

Core Functions

Frontier Support Service has grown out of the demand for a single end-to-end service following a cloud consulting engagement, or to complement our other Cloud Services; providing a single point of contact and drastically reducing transition time and cost in aligning new IT services with business objectives.

cloud infrastructure support

Its aim is threefold:

1. To mitigate the risk of a prior consulting engagement (typically comprising new or upgraded infrastructure or system architecture) by providing continued access to the same experienced team that completed the deployment and therefore can easily contribute to its on-going effective operation;

2. To facilitate the delivery of Frontier Cloud Services by providing a simple and convenient channel for communication and escalation, as well as a framework for ensuring process consistency, transparency, responsiveness and quality of service;

3. To act as an extension to your technical resource pool, made possible by our highly flexible “pay-per-use” support charging model.

Core Expertise

All team members have training and accreditation to provide 3rd line support including:

  • Currently supported Microsoft Windows Server editions and Exchange Server
  • Currently supported Microsoft SQL Server editions
  • Major backup vendors including CommVault, Symantec, Microsoft
  • Citrix portfolio
  • VMware portfolio
  • Microsoft clustering technologies
  • Antivirus software
  • Microsoft Forefront Server
  • Cisco switches and firewall
  • Active Directory
  • Scripting and software development
  • Microsoft System Centre products

cloud infrastructure support

Get to know   Our Team  

Service Options

The Frontier Support Service has two editions that aim to achieve slightly different objectives.

FSS Silver provides access to an experienced technical team with wide-ranging skills across multiple technology platforms that can assist with all support or project related activities.

FSS Gold applies industry best practices and a proven ITIL-based framework to the management of IT services to ensure they meet strategic business objectives.

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Undecided what support option to take, get in touch and we’ll explain which option is best for you.

Enquire Now