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Case Study

Securing a Steady Environment for London’s Leading Provider of Insurance Admin & Claims Services

Organisation Profile

Hampden has been providing administrative and claims services to the insurance industry since 1979.

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Business Situation

The firm was looking for a cost-effective hosted business continuity and data management solution. They wanted to safeguard their data and fulfill their compliance obligations.

Key Benefits

• An effective and hassle-free business continuity service with near-instant access to data
• No capex
• A hosted data archiving solution helping the firm to fulfill industry regulation
• Reduced storage costs
• Constant on-going support from Frontier’s consultants

Hampden has been providing management and support services to the insurance industry for more than 30 years. During the late 1990s, the group diversified into providing Members’ agency services and, through strategic acquisitions and product development, has become the largest provider of members agency services. The group’s ultimate holding company, Hampden Holdings Limited, manages services to Lloyd’s investors via the Hampden Capital Plc group.

The Hampden Group recognise that whatever the financial climate, IT requirements do not change. Depleted budgets should not automatically lead a company to postpone their IT spend, particularly on business critical areas such as disaster recovery. Andrew Hough, IT Manager at Hampden Group, explains: “We don’t believe in trailblazing but we do recognise the importance of keeping pace with technological advances which provide solutions that make real business sense. Having worked with Frontier for many years – for example when we switched over from Novell Groupwise to Microsoft Exchange 2007 – it made sense to discuss our disaster recovery requirements with them. We realised that a 48 hour back up window was no longer acceptable and that we needed to be back up within the hour. Having reviewed competitive tenders, we opted for Frontier’s Continuity Service and we haven’t looked back. It has saved us time, effort and money. We also offer flexible working as part of this solution and have the reassurance of a 30-40 minute backup window which is very impressive.”

Edwin Wong, Managing Director at Frontier Technology, comments: “Our cloud computing disaster recovery service, Frontier Continuity Service (FCS) is a perfect solution for customers like Hampden Group. It replicates business critical servers such as mail, web, file and database servers in real-time over to a standby server in our data centre. This allows customers to enjoy the benefits of automated server failover – ensuring uninterrupted access to data. Furthermore, no capital investment is needed with FCS. Within our monthly subscription, customers receive all the hardware, software and technical assistance they need to establish the service, including regular invocation testing, recovery procedures, remote monitoring and instant alerts. We’re working with companies across all sectors. They are using our cloud computing solutions to take advantage of key IT services which they need today, without having to pay capex or any upfront costs.”

To ensure regulatory compliance, Hampden Group has also decided to deploy Frontier’s cloud computing data management solution, Frontier Vault Service. The solution is based on Symantec’s Enterprise Vault and has delivered lifecycle management to Hampden growing and unstructured data. By applying powerful archiving policies, their data simply ages from front line servers into long term storage. All of the data is stored efficiency and can be easily accessed. Frontier Vault Service ensured that the firm complied with the Financial Services Authority regulations, reduced storage costs and simplified disaster recovery.

“We are extremely pleased with the solutions that Frontier provided, everything was delivered on time and to budget, we can’t ask for more than that” – Andrew Hough, ~IT Manager

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